Outlook gal not updating
If you are a system admin that is on the lookout for ways to optimize the smartphone experience, GAL search maybe a weak link.
Many organizations prefer to sync the Jamie Gomez has a lab in the basement of the oldest building on campus. You open the contacts icon on your i Phone and discover that he isn’t in your address book.
Because of this, a new user may not be visible in the address book, or changes to a user’s name, address, etc.
24/02/13If you create a new user, give them a mailbox, and they seemingly fail to appear then don’t panic! The easiest way to do this is simply connect to Outlook Web Access, and query the GAL directly (OWA uses the GAL no the OAB like Outlook running in cached mode does). The User/Mailbox IS listed on the Server But NOT in Outlook.
” Well, the truth of the matter is that our new joiner Joe is in fact , an update to the Address Book won’t become available to the user until about 48 hours after the change.
This situation however is extremely rare since the default maintenance time on Exchange is at AM and updates and downloads are usually performed during working hours.
After completing these steps, you can reopen Outlook, make sure that it is not in Offline mode, and search for an email address to confirm that it is now referencing the most current global address book.
While in Offline mode you will have to enter the full email address for any recipient that isn't saved in your contacts list.
Firstly and fore mostly: If you do anything in Exchange: Apply the “cup of coffee rule”, never make a change then go and prove that change works straight away! However most of us work in the real world and you have a user who needs to use this mailbox yesterday! Remember, if you are looking at the Global Address List in Outlook then you are NOT looking at the Servers Global Address List*.
Then check the mailbox Exists (See Check for existence of mailbox sections below).1. The Mailbox SHOULD be in the right hand window (Providing you are in the correct administrative group, on the correct server, and in the correct mailbox store! Remember with Exchange 2007 / 2010 you create the mailbox with the Exchange system Manager anyway! On the Exchange Server, Start Ensure “Hide From Exchange Address Lists” is NOT ticked.
Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.
However sometimes in large complex organisations we have a situation where a new joiner joins and their colleagues want to email them immediately, but they don’t appear in Outlook for them so they call the Helpdesk “Why isn’t Joe Bloggs in the GAL??